Privacy Policy

At Cermora ("Platform", "we", "us", or "our"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, process, share, and protect your information when you access or use our event aggregation platform, mobile applications, and associated services.

We collect several types of information to provide, secure, and optimize our services:

Information You Provide Directly

• Account Data: Name, email address, phone number, password, and profile preferences when registering as a Customer or Vendor.
• Event & Booking Details: Event dates, location, guest counts, budget parameters, and vendor requirements.
• Payment & Payout Data: Credit/debit card details, bank account numbers, billing addresses, and tax identifiers (processed securely via regulated third-party payment gateways).
• Communications: Messages sent between Users and Vendors via the Platform, customer support inquiries, and feedback/reviews.

Information Collected Automatically

• Device & Usage Data: IP address, browser type, operating system, device identifiers, app usage statistics, and interaction patterns.
• Location Data: Approximate location derived from IP addresses or precise GPS location (with your explicit permission) to suggest local vendors and venues.
• Cookies & Tracking: Information gathered via cookies, web beacons, and similar technologies to maintain sessions and deliver personalized content.

We process your personal data for the following operational and business purposes:

We do not sell your personal information. We share your data only under the following strict conditions:

• With Event Vendors / Customers: To fulfill bookings, relevant booking information (name, event date, venue, and contact details) is shared with the corresponding Vendor or Customer once an inquiry or booking is initiated.
• With Third-Party Service Providers: We share data with verified third parties who perform operational services on our behalf, including payment processors (escrow management), cloud hosting providers, customer support software, and analytics services.
• For Legal & Compliance Reasons: We may disclose data if required by law, court order, regulatory bodies, or to protect the safety, rights, and property of Cermora, our users, or the public.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, user data may be transferred as part of the business assets.

• Data Security: We implement industry-standard technical and organizational measures—including end-to-end transport encryption (TLS/SSL), hashed passwords, and restricted access databases—to safeguard your information against loss, theft, or unauthorized modification.
• Data Retention: We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, satisfy legal/tax requirements, or resolve disputes. When data is no longer needed, it is securely deleted or anonymized.

Depending on your jurisdiction, you possess the following privacy rights regarding your personal data:

• Access & Portability: Request a copy of the personal data we hold about you in a structured format.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion ("Right to be Forgotten"): Request deletion of your personal account data, subject to legal retention obligations.
• Opt-Out of Marketing: Unsubscribe from promotional communications using the "Unsubscribe" link in emails or through account settings.
• Cookie Management: Modify your web browser settings to reject non-essential cookies.

The Platform may contain links to third-party websites, plugins, or services (e.g., social login, mapping services). Clicking on those links may allow third parties to collect or share data about you. Cermora does not control these external services and is not responsible for their privacy practices.

We may update this Privacy Policy periodically to reflect changes in our technology, legal obligations, or business practices. Updates will be posted on this page with an updated "Last Updated" date. Significant changes will be communicated via email or platform notification.

For questions, privacy inquiries, or to exercise your privacy rights, please contact our Data Protection Officer at: